Shipping policy

INDIA:

We offer FREE domestic shipping all over India.
In case of returns only, the customer will need to bear the to cost of shipping the product again while th fro cost will be borne by THETAA

REST OF WORLD:

For International orders, we offer FREE Shipping for orders above ₹20,000
For all international orders from outside India, shipping charges are charged on basis of weight (different for each country) for orders below ₹20,000
Shipping Charges are automatically calculated at the Checkout.

How long will it take for the order to reach me?

It usually takes 7-10 working days to dispatch an order. Shipping time for Domestic orders is 10-15 days whereas for International orders is 20-25 days.
In case it is Urgent to you, kindly Contact us, we will process your order on priority.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, kindly Call / WhatsApp us on +91-9805199946 or write to us at momkidsfashion.com@gmail.com

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you will receive an email/SMS with the details of the tracking number and the courier company that is processing your order
For International Orders, we send an Email indicating the order has been dispatched with the relevant tracking details.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
If we are unable to fulfil the order in 20 days due to any reasons, we will Contact you.

CUSTOMS & DUTIES

The customs and duties for international customers will be borne by the customer, it cannot be estimated by us before or after placing an order with us. Also, we cannot assure you if the particular order needs to pay or not, it’s totally not under our control.

CANCELLATION BY THETAA

Please note that there may be certain orders that we are unable to accept/fulfil and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by THETAA and accept the decision regarding the cancellation.

CANCELLATION BY THE CUSTOMER

Prepaid orders are not eligible for cancellation. Kindly Call / WhatsApp us on +91-9805199946 or write to us at support@shopthetaa.com to request a cancellation.
In certain circumstances where customer wants to cancel a Prepaid Order, valid refunds can only be processed in form of Store Credit.
The customer agrees not to dispute the decision made by THETAA and accept the decision regarding the cancellation.

COURIER

Delivery takes 3-12 business days. Delivery time excludes payment verification & administrative processes.
Delivery is traceable and 100% insured.
Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
If no one is at home/office to receive it, a re-delivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for re-delivery.
As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it’s customers duty to follow up with the courier company after that, we can just help them with exact status of an order along with its location.

Modes of Payment

We accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks, UPI, mobile wallets and CRED.

For all international transactions, we accept major Credit Cards (including MasterCard, Visa, American Express, PayPal, etc.).

MAILING HOURS

Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30 am to 6.30 pm, Monday – Saturday (exclusive of Public Holidays).